Refund policy

RETURNS AND REFUNDS

 
If for any reason we have made a mistake with the personalisation or there is a faulty product, we will ensure that the mistake is resolved immediately. Please contact us at CS@Hoolaroo.com we aim to respond within 24 hours.

 

Thank you for shopping at Hoolaroo.com. We take pride in offering unique and customised gifts to our valued customers. Due to the custom nature of our products, we have a specific returns policy in place. Please carefully review our returns policy outlined below before making a purchase.

2. Customised Products

2.1 All customised gifts sold by Hoolaroo.com are made-to-order according to the specifications provided by the customer at the time of order.

2.2 As our customised products are personalised and made specifically for each individual customer, they are non-returnable. This means we cannot accept returns, exchanges or provide refunds for these items unless they are faulty or not as described.

3. Faulty or Not as Described Products

3.1 If your product is faulty or not as described upon receipt, please contact our customer service team within 14 days of receiving the item. We will do our best to resolve the issue, which may include offering a replacement or a refund.

3.2 To make a claim for a faulty or not as described product, please provide clear photographic evidence, a detailed description of the issue, and your order number.

4. Cancellation

4.1 Due to the personalised nature of our products, orders cannot be cancelled once the production process has started. If you need to amend or cancel your order, please contact us immediately after placing the order, and we will do our best to accommodate your request. However, we cannot guarantee any changes can be made once the order is in production.

 

These Terms and Conditions apply to the use of this website at www.hoolaroo.com by placing an order, you agree to be bound by these terms and conditions.